FAQs
Frequently questions asked
Looking for more information? Browse through our most commonly asked questions below. If you still need help, feel free to contact our customer service team.
How Long does shipping take
Most orders ship within 3–5 business days. Delivery within Canada & U.S. typically takes 5–10 days. International orders may take longer depending on your location.
Do you offer international shipping?
Yes! We ship worldwide. Wherever you are, we’ll try to get your order to your doorstep.
Can I return or exchange items?
Yes, you can return or exchange unused items within 7 days of delivery. Products must be in original condition with all packaging. Customized or engraved items are not eligible.
How often do you release new collections?
We release exclusive collections every season, along with limited drops for holidays and special occasions. Follow us on social media or subscribe to our newsletter to stay updated.
Can I cancel my order?
Orders can be canceled within 12 hours of placement. For urgent changes, please contact our support team as soon as possible.